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IdentityLock Security is South Africa’s trusted home security partner, specializing in advanced, affordable, and reliable solutions to protect your home and loved ones. We design and manufacture our own devices and software, ensuring superior quality and seamless integration. Recognized as SA’s Best Overall Home Security System of 2024, we’re a fast-growing brand loved by thousands nationwide.

With thousands of satisfied customers, multiple awards, and transparent policies, IdentityLock Security is committed to your peace of mind. We offer a risk-free 60-day money-back guarantee, a 5-year hardware warranty, and no contracts or hidden fees.

We are proudly South African with offices in Cape Town and Johannesburg, operating nationwide. As a digital-first company, you can explore our offerings and shop securely online at www.identitylocksecurity.co.za.

We are proud recipients of SA’s Best Overall Home Security System of 2024 and Best Professional Installation 2024 by the SA Neighbourhood Watch Organization.

No, we don’t have physical shops. Operating as a digital-first company allows us to keep costs low and pass those savings on to you. You can securely browse and purchase all our products online at www.identitylocksecurity.co.za.

The Gen 2 System includes 13 devices: an HD Outdoor Security Camera Pro, a touchscreen control panel, motion sensors, door and window sensors, an alarm keypad, a panic button, a 130dB loud siren, a 9x9 yard sign, and a smartphone app for remote access.

The Gen 2 system protects your home with advanced sensors and cameras connected to a touchscreen control panel. It’s monitored 24/7 by professional security agents who can respond to emergencies instantly. You can control and monitor the system through our smartphone app from anywhere.

Yes! Our intuitive touchscreen control panel and app make it simple for anyone in your family to operate the system. Plus, our technicians provide a full walkthrough during installation.

Absolutely. The system features battery backup and cellular connectivity to keep your home secure during power outages.

We offer a 60-day money-back guarantee and a 5-year hardware warranty for complete peace of mind.

Visit www.identitylocksecurity.co.za, select the Gen 2 Home Security Alarm System, and proceed to checkout. For assistance, chat to our security specialist.

Yes, you can add additional sensors, cameras, or other devices to tailor the system to your home’s needs. Speak to your Technician when they visit to install.

We accept all major credit and debit cards, EFT payments, and other secure online payment options.

No. We offer transparent pricing with no contracts or hidden fees.

You can return the system within 60 days for a full refund, and we’ll cover the return shipping costs.

Yes, we provide detailed user guides, and our technicians will walk you through the setup during installation.

Delivery typically takes 3-7 business days, depending on your location. You’ll receive tracking updates once your order is shipped.

Yes, we offer free shipping for all orders over R2000.

We deliver across South Africa. For remote areas, delivery times may vary slightly.

Our network of certified technicians will professionally install your system, ensuring flawless setup and post-installation support.

Yes, professional installation is included at no extra cost for all New Year Sale purchases.

We provide installation services in major provinces, including Western Cape, Gauteng, KwaZulu-Natal, Eastern Cape, Free State, Limpopo, Mpumalanga, and North West. Installations in the Northern Cape are coming soon.

Our technicians will set up the system, test it, and walk you through how to use it. They’ll also answer any questions you may have.

Yes, our technicians provide post-installation support, and our 24/7 customer service team is always ready to assist.

Our monitoring team watches over your home around the clock, responding to alarms and dispatching emergency services if needed.

Yes, 12 months of 24/7 professional monitoring is included with the Gen 2 system during the New Year Sale.

If an alarm is triggered, our agents will immediately verify the threat and notify emergency services if required.

Yes, you can use our smartphone app to monitor your system, but professional monitoring ensures immediate responses to emergencies.